Balance Scorecard (BSC) & Quality Indicators

• After this training the participant will be able to understand the balance scorecard concepts.
• He will be able to understand the environment and the benefits of BSC.
• He will be able to select the appropriate quality and performance indicators and set-up a BSC system.
• He will be able to integrate BSC in a management system including ISO 9000.

Themes

• What is balance scorecard?
• The environment of BSC.
• The benefits of BSC.
• The selection of appropriate indicators.
• The step-by-step implementation of BSC in a management system including ISO 9000.

• Practical exercise to answer to the question “What is BSC”. Presentation by each participant.
• Working groups to build a complete BSC system.

• Evaluation of the understanding : each participant fulfills a test which is corrected with the trainer.
• An evaluation of the quality of the training is done by the participants.